Forward Deployed Engineer

About the Role

As a Forward Deployed Engineer at Mem0, you will be the technical owner of each customer integration. You will embed with customers to understand their product, map requirements, and ensure Mem0 works seamlessly in their stack—from the initial proof-of-concept to production and beyond. This hands-on engineering role requires a strong customer presence, design and build integrations, troubleshoot issues in the wild, and loop real customer needs back into Mem0’s roadmap.

Responsibilities

• Own onboarding & integration: Plan and deliver deployments, set up environments, keys, and tenants, and guide customers through Mem0 SDKs (Python/JS) and REST APIs.

• Translate needs into solutions: Run technical discovery, define data models and privacy constraints, and design integration architectures that fit the customer’s application.

• Prototype quickly, productionize rigorously: Build reference implementations and proofs of concept, then harden for production with tests, observability, and safe rollout plans.

• Solve issues in the field: Debug authentication, SSO, schema mapping, rate limits, and latency; optimize caches, queries, and memory/retrieval settings for real workloads.

• Operate with customers: Set service level indicators (SLIs) and objectives (SLOs), add dashboards and alerts, write runbooks, and manage incident triage through to root cause and resolution.

• Bridge to Product & Engineering: Capture structured feedback, create clear tickets and specifications, and influence the roadmap with patterns observed during deployments.

• Enable & educate: Write documentation, sample code, and playbooks; run workshops to empower customer teams to self-serve and scale.

Requirements

Minimum Qualifications

• Experience: 3+ years as a software engineer in customer-facing integration, solutions, or forward-deployed roles.

• Technical Skills: Strong coding ability in Python and TypeScript/JavaScript; comfortable working with Next.js/React frontends and Django/FastAPI/Node backends.

• Integration Experience: Proven experience with integrating SaaS platforms using REST/GraphQL APIs, webhooks, authentication (OIDC/SAML/JWT), and event flows.

• Knowledge of Concepts: Practical understanding of LLM/RAG concepts and vector databases (e.g., FAISS/Milvus/Pinecone); capable of tuning retrieval/memory settings for quality and latency.

• Debugging Skills: Solid debugging capabilities across network, authentication, and data layers; proficiency in SQL and performance profiling.

• Communication Skills: Excellent communication with engineers and non-technical stakeholders; proficient in crafting clear documentation, communications, and decisions.

• Ownership: High ownership mentality: able to manage timelines, unblock dependencies, and successfully lead go-lives.

Nice to Have

• Prior experience in Forward-Deployed, Solutions, or Sales Engineering roles.

• Awareness of privacy and compliance issues (e.g., PII handling, data residency, audit trails).

• Familiarity with cloud and operations: AWS, Docker, CI/CD; comfortable reading Kubernetes configurations and production dashboards.

• Experience in creating SDKs, CLIs, sample applications, or templates for external developers.

• Knowledge of observability stacks (e.g., OpenTelemetry, Datadog, Grafana/Prometheus).

• Experience in change management and training, including conducting enablement sessions and writing customer-ready guides.